Systems and methods for queue management

ABSTRACT

A queue management scheme whereby a system-wide status is considered together with a status of each and every specific or particular queue and associated device within the system, in order to efficiently and effectively balance the needs and desires of customers with the needs and desires of an entity that provides services to the customers.

CROSS-REFERENCE TO RELATED APPLICATIONS

This application claims the benefit of U.S. Prov. Pat. App. Ser. No.61/976,423, filed 7 Apr. 2014, and claims the benefit of U.S. Prov. Pat.App. Ser. No. 61/976,427, filed 7 Apr. 2014, and claims the benefit ofU.S. Prov. Pat. App. Ser. No. 61/976,430, filed 7 Apr. 2014, theentirety of each of which is hereby incorporated by reference for allintents and purposes.

SUMMARY

Although the present disclosure is not so limited, a method may includeor comprise: monitoring, by a computing system, a customer queue for anin-service transit ticketing device at a transit system; determining, bythe computing system based on the monitoring, that a parameterassociated with customer wait time to interact with the in-servicetransit ticketing device is greater than or equal to a particularthreshold value; and in response to the determining, controlling theextent or amount of content output for presentation by the in-servicetransit ticketing device to decrease customer wait time to interact withthe in-service transit ticketing device.

Although the present disclosure is not so limited, a transit ticketvending machine may include or comprise: at least one camera; at leastone display screen; at least one audio speaker; at least one processor;and at least one non-transitory memory element communicatively coupledwith and readable by the at least one processor, and having storedtherein processor-readable instructions that when executed by the atleast one processor cause the at least one processor to: monitor usingthe at least one camera a customer queue for the transit ticket vendingmachine; and determine that a parameter associated with customer waittime to interact with the transit ticket vending machine is greater thanor equal to a particular threshold value and, in response, control theextent or amount of content output by at least one of the at least onedisplay screen and the at least one audio speaker to decrease customerwait time to interact with the transit ticket vending machine.

Although the present disclosure is not so limited, a method may includeor comprise: receiving, by a computing device, queue-specific statusdata for an in-service transit ticketing device of a transit system;determining, by the computing device, whether to regulate the output ofat least one of audio content and image content by the in-servicetransit ticketing device based upon the queue-specific status data forthe in-service transit ticketing device of the transit system;selecting, by the computing device, particular content queued for outputby the in-service transit ticketing device based upon the determiningwhether to regulate the output of at least one of audio content andimage content by the in-service transit ticketing device; andoutputting, by the computing device for presentation by the in-servicetransit ticketing device, at least one of particular audio content andparticular image content other than the particular content queued foroutput by the in-service transit ticketing device.

DESCRIPTION OF THE DRAWINGS

FIG. 1 shows a first example method according to the disclosure.

FIG. 2 shows an example computing environment according to thedisclosure.

FIG. 3 shows another example computing environment according to thedisclosure.

FIG. 4 shows an example transit-related device according to thedisclosure.

FIG. 5 shows the device of FIG. 4 in block diagram form.

FIG. 6 shows a second example method according to the disclosure.

FIG. 7 shows a third example method according to the disclosure.

FIG. 8 shows a fourth example method according to the disclosure.

FIG. 9 shows an example computing system or device according to thedisclosure.

DETAILED DESCRIPTION

The present disclosure is generally directed to or towards systems andmethods for queue management. More specifically, a queue managementscheme is contemplated whereby a system-wide status is consideredtogether with a status of each and every specific or particular queueand associated device within the system, in order to efficiently andeffectively balance the needs and desires of customers with the needsand desires of an entity that provides services to the customers. It iscontemplated that the features or aspects of the present disclosure maybe applicable in or to many different implementation-specific scenarios.

For instance, referring now to FIG. 1, a first example method 100 isshown in accordance with the principles of the present disclosure,specifically, in the context of transit system queue management. In thisexample, status or state of each one of a plurality of TVMs (TransitTicket Vending Machines) at a transit system or station is influencedand controlled based upon a system-wide queue management scheme 102 anda queue-specific management scheme 104. As illustrated in FIG. 1, thereis a synergistic or complementary relationship between the system-widequeue management scheme 102 and the queue-specific management scheme104. This is because, as contemplated throughout, the system-wide queuemanagement scheme 102 is affected by the queue-specific managementscheme 104, and vice versa.

At step 106, a controller of the transit system may regulate the numberof individual TVMs of the plurality of TVMs that are in-service at thetransit system at any given time. In general, a particular “in-service”TVM may be accessible to dispense transit tickets to customers, forexample, whereas a particular “out-of-service” TVM may not be accessibleto dispense transit tickets to customers. In practice, the controllermay enable or disable, activate or deactivate, commission ordecommission, etc., at least one of the plurality of TVMs based upon aderived usage of the TVMs at any given time. For example, it iscontemplated that by utilizing camera and image processing to determinelength/time of each particular TVM queue, the controller may fully or atleast partially power-down at least one of the plurality of TVMs. It isfurther contemplated that the state or status of the transit system as awhole, together with the state or status of each particular TVM, and thestate or status of each associated TVM queue, may be considered duringthe process of regulating the number of individual TVMs of the pluralityof TVMs that are in-service at the transit system at any given time.Example details to such an implementation, along with a description ofthe various associated benefits and advantages, are discussed in furtherdetail below in connection with at least FIG. 6.

At step 108, a controller of the transit system may regulate the extentor amount of content presented to a customer interacting with aparticular TVM that is in-service at the transit system at any giventime. In general, the content may be considered supplemental orauxiliary content that is different than content that might normally bedisplayed to a customer purchasing a transit ticket for example. Inpractice, the controller may modify or change or reformat, etc.,supplemental or auxiliary content queued for presentation by aparticular TVM based upon a derived usage of the particular TVM at anygiven time. For example, it is contemplated that by utilizing camera andimage processing to determine length/time of a queue associated with theparticular TVM, the controller may prevent altogether the display ofadvertisement or transit station information, not default back to ascreen-saver, remove or prevent from display superfluous screen text,and etc. It is further contemplated that the state or status of thetransit system as a whole, together with the state or status of eachparticular TVM, and the state or status of each associated TVM queue,may be considered during the process of regulating the extent or amountof content presented to a customer interacting with a particular TVMthat is in-service at the transit system at any given time. Exampledetails to such an implementation, along with a description of thevarious associated benefits and advantages, are discussed in furtherdetail below in connection with at least FIG. 7.

At step 110, a controller of the transit system may regulate the type ofcontent presented to a customer interacting with a particular TVM thatis in-service at the transit system at any given time. In general, thecontent may be considered supplemental or auxiliary content that isdifferent than content that might normally be displayed to a customerpurchasing a transit ticket, for example. In practice, the controllermay select a “type” of supplemental or auxiliary content forpresentation by the particular TVM based upon a number of parameters,including derived usage of the particular TVM at any given time. Forexample, it is contemplated that by utilizing camera and imageprocessing to determine length/time of a queue associated with theparticular TVM, together with face recognition and eye tracking, thecontroller may select particular transit system service or advertisingcontent to be output for display by the particular TVM based on known orderived knowledge of the customer, the current situational context atthe location of the particular TVM, and/or other factors. It is furthercontemplated that the state or status of the transit system as a whole,together with the state or status of each particular TVM, and the stateor status of each associated TVM queue, may be considered during theprocess of regulating the type of content presented to a customerinteracting with a particular TVM that is in-service at the transitsystem at any given time. Example details to such an implementation,along with a description of the various associated benefits andadvantages, are discussed in further detail below in connection with atleast FIG. 8.

For the purpose of discussion, the queue management scheme of thepresent disclosure is presented in the context of transit system queuemanagement. In practice, a transit-system-wide status is consideredtogether with a status of each and every specific or particular TVMqueue and associated TVM within the transit system, in order toefficiently and effectively balance the needs and desires of transitcustomers with the needs and desires of an entity that provides servicesto the transit customers. Although not so limited, an appreciation ofthe various aspects of the present disclosure may be gained from thefollowing discussion in connection with the drawings.

For instance, referring now to FIG. 2, a block diagram of an exampletransit system 200 is shown in accordance with the principles of thepresent disclosure. In general, the transit system 200 may provideaccess to transit services (not shown) to users of the transit system200, record transactions of the users, collect transit fares, and enablethe multivariate queue management techniques of the present disclosure,as discussed in detail below. The transit system 200 may include variousforms of transit, such as subway, bus, ferry, commuter rail,para-transit, and so on, or any combination thereof, which may beaccessed at stations and/or other locations throughout the transitsystem 200. As indicated in FIG. 2, the transit system 200 may includeor comprise any number of stations, with any number of correspondingtransit or station systems 202 (e.g., 202-1, 202-2, . . . , 202-N, whereN is an integer value).

Put generally, the functionality of the transit system 200 is asfollows. To gain access to transit services, users may present faremedia at access control points, which may include a turnstile, faregate, platform validator, para-transit vehicle, bus, conductor handheldunit, or fare box at an entry, exit, or other location of a transitstation. Transactions of a user, such as passage at a transit accesscontrol points, may frequently occur at stations of the transit system200, although it will be understood that access control points may existelsewhere, such as on busses or trains. Each of the station systems 202may gather information regarding transactions and communicate,individually, in batches, on a scheduled/periodic basis, on areal-time/near-real-time/delayed basis, etc., the information to acentral computer or server 204 via WAN (Wide Area Network) 206.

The WAN 206 may include one or more networks, such as the Internet, thatmay be public, private, or a combination thereof. The WAN 206 maysupport packet-switched or circuit-switched connections using telephonelines, coaxial cable, optical fiber, wireless communication, satellitelinks, and/or other mechanisms for communication. Thus, the usage offare media such as a transit card (e.g. magnetic, contactless, etc.), anidentification card, a bank card, a mobile phone, or other itempresented for passage at access control points throughout the transitsystem 200 may be recorded, monitored, etc., by the central computer 204and/or stored, along with related data, in a central datastore 312(e.g., in a database or other data storage structure) for subsequentaccess thereby.

Additionally, the central computer 204 may exhibit an instance of a QMS(Queue Management Service) 210 that which may enable the queuemanagement scheme contemplated throughout in that a transit-system-widestatus is considered together with a status of each and every specificor particular TVM queue and associated TVM within the transit system, inorder to efficiently and effectively balance the needs and desires oftransit customers with the needs and desires of an entity that providesservices to the transit customers. In general, the QMS 210 may includeor comprise logical modules of hardware, software, firmware, or anycombination thereof, and additional or other instances the QMS 210 maybe incorporated into the transit system 200 to enable the features ofaspects of the present disclosure.

For instance, referring now to FIG. 3, a block diagram of an examplestation system 202 is shown in accordance with the principles of thepresent disclosure. As mentioned above, the example transit system 200of FIG. 2 may include or comprise various forms of transit, such assubway, bus, ferry, commuter rail, para-transit, and more. Becausedifferent forms of transit may require different functionality, eachinstance of a station system 202 may have some or all of the componentsshown in the block diagram of FIG. 3, whereby a LAN (Local Area Network)302 communicatively couples the various systems together and couldinclude point-to-point connections, packet-switched connections,wireless connections, and/or other networking techniques.

As shown in FIG. 3, a station server 304 may be coupled to the WAN 206to enable bi-directional communication between the station server 304and the central computer 204 (see FIG. 2). Processing of localinformation may be performed on or by the station server 304. Forexample, fare information, schedule information, delay updateinformation, and other transit related information may be processed atthe station server 304 and communicated to the various other machines orelements in the transit system 200. Additionally, the station server 304may exhibit an instance of a QMS 210 that which may enable the queuemanagement scheme of the present disclosure, discussed in detail below.

Among other functions, a ticket booth computer 306 and each of aplurality of TVMs 308 of the station system 202 as shown in FIG. 3 maybe used to create and/or distribute fare media 310, such as magneticfare cards. Each instance of a TVM 308 may be operated by a transit userand/or remotely operated by a transit employee or operator.Additionally, each instance of a TVM 308 may exhibit an instance of aQMS 210 that which may enable the queue management scheme of the presentdisclosure, discussed in detail below. The ticket booth computer 306 maybe a computer within a ticket booth and utilized by a transit employeeor operator to issue an instance of fare media 310, perform fare mediaverification, and perform other functions. Also shown in FIG. 3 is orare a plurality of access control points 312.

In practice, the ticket booth computer 306, access control points 312,and TVMs 308 may communicate with the central computer 204 through thestation server 304 and/or directly with the central computer 204 via theLAN 302 and WAN 206. As previously indicated, access control points 312may communicate transactional information with the station server 304,which may relay transactional information to the central computer 204.This communication may be transmitted via a physical connection orwireless connection via one or more antennas 314. Furthermore,transactional data and/or related lists may be maintained on a stationdatastore 316. Other information may be maintained or stored in or onstation datastore 316, including data or information accessible by theQMS 210 of one or both of the stations server 304 and TVMs 308 of FIG. 3to enable the queue management scheme of the present disclosure,discussed in detail below. Various media may be used as fare media 310in the transit system 200. For example, a user may utilize anNFC-enabled mobile device to transmit an identification code and/orother information to an access control point 312 for passage at orthrough the access control point 312. Such a transmission 318 may bewireless, such as by NFC communication. Additionally or alternatively,other media having a unique identification code, readable by accesscontrol points 312, may be used. By way of example, but not bylimitation, this may include magnetic stripe cards, RFID(Radio-Frequency Identification) tags and/or RFID-tagged items, a smartcard, and items having a bar code.

As mentioned above, a queue management scheme is contemplated in that atransit-system-wide status is considered together with a status of eachand every specific or particular TVM queue and associated TVM within thetransit system, in order to efficiently and effectively balance theneeds and desires of transit customers with the needs and desires of anentity that provides services to the transit customers. In this exampleimplementation-specific scenario, it is contemplated that the instanceof the QMS 210 on the station server 304 may serve as a system-level orsystem-wide controller, and that each instance of the QMS 210 on aparticular TVM 308 may serve as a machine-specific controller, and thattogether each instance of the QMS 210 in the example transit system 202may enable the queue management scheme of the present disclosure. Ingeneral, the station server 304, and also each particular instance of aTVM 308 as discussed throughout, is a computing system or device, anexample of which is discussed in detail below in connection with FIG. 9.FIGS. 4-5 illustrate additional aspects of each particular instance of aTVM 308.

In particular, FIGS. 4-5 show, respectively, a perspective view andblock diagram of an example TVM 308. In this example, a vending machineprocessor 402 is coupled to the other components of the TVM 308 andtransmits and receives signals to and from other subsystems to cause thesame to perform their intended functions. Reloadable prepaid cards andother fare cards may be purchased and/or reloaded with value at the TVM308. A coin/bill system 404, credit/debit card reader 406, andcontactless card reader 408 are used to make payments for transactionsat the TVM 308. A pin pad 410 may be provided adjacent to thecredit/debit card reader 406 to enter numerical information such as aPIN code for a debit card. A coin slot 412 and bill loader 414 are usedto accept cash. Change is returned in a change/receipt slot 416 and coinreturn 418. Newly-issued reloadable prepaid cards, reloadable farecards, and receipts are also provided in the change/receipt slot. TheTVM 308 may further dispense single-ride fare cards through carddispenser 420, which is coupled with a card storage unit (not shown)storing reloadable prepaid cards for distribution. Information regardingtransactions may be communicated through the LAN 302 by the vendingmachine processor 402 using, for example, a network interface (notshown).

Information regarding transactions may be communicated to variousentities. For example, it may be communicated to a central ticketingsystem to create a transit user account, a card issuer to approve and/oractivate a card, or another entity. It will be understood that a cardissuer may comprise a financial institution, which may receivecommunication from the TVM 308 via a financial network, a centralticketing system, and/or WAN 206. Moreover, a prepaid account associatedwith a reloadable prepaid card may comprise a funding source maintainedby a financial institution (which may be the card issuer of thereloadable prepaid card).

A display system 422 prompts the card holder through the refill/purchaseprocess. For example, the screen may prompt the purchaser to touch astart button/icon on a touch screen display 424 of the display system422 to begin the process. In an aspect, the touch screen display 424 maydisplay textual instructions for the user after the process has begun.In another aspect, the touch screen display 424 may display supplementalor auxiliary content, the type and form of which may be controlled bythe QMS 210 of the TVM 308, as discussed in further detail below inconnection with at least FIG. 7 and FIG. 8. Additionally oralternatively, an audio system 426, including a speaker, may produceaudio commands. The user may be given a menu of choices of how toproceed. For example, the menu may include choices to purchase areloadable prepaid card, reload a reloadable prepaid card, purchase areloadable fare card, reload a reloadable fare card, or purchase asingle-ride fare card. It will be understood that, additionally oralternatively to a touch screen display, other input interfaces may beutilized to accept input from a user. This may include, but is notlimited to a touchpad, keyboard, mouse, trackball, audio inputinterface, joystick, etc.

If the user chooses an option requiring payment, the user may beinstructed, by menu prompts, pre-recorded video and/or audio, on how toproceed with the payment. The user may be given a choice to pay in cashor by credit/debit card. For cash purchases, the user is instructed toinsert coins or bills into the coin slot 412 or the bill loader 414. Forcredit/debit card purchases, the user is instructed to insert a creditor debit card into the credit/debit card reader 406, or touch anRFID-enabled credit or debit card to contactless card reader 408. If theuser chooses to reload a reloadable prepaid card, the user may insertthe reloadable prepaid card into reader 406, or touch an RFID-enabledreloadable prepaid card to contactless card reader 408, and proceed witha cash or credit/debit payment.

The example TVM 308 may further exhibit a camera system 423 that manyinclude or comprise a number of camera 423 a-N that may operate orfunction independent from each other. In an aspect, the camera 423 a maybe utilized to capture images or video of a queue associated with theTVM 308, that in general may be considered a line or sequence of peopleawaiting their turn to utilize the services of the TVM 308, e.g.,purchase a transit ticket. It is contemplated that the captured imagesor video of the queue associated with the TVM 308 may be transmitted ortransferred to the station server 304 for subsequent processing. Inparticular, the QMS 210 of the station server 304 may analyze thecaptured images or video of the queue associated with the TVM 308,together or concurrently with the captured images or video of a queueassociated with each instance of a TVM 308 in the example transit system202, in order to determine the length, wait time, average wait time,etc., of each queue in the example transit system 202, and then regulatethe number of individual TVMs 308 that are in-service at any given time.An example of such an implementation is discussed in detail at step 106of FIG. 1, and in detail below in connection with FIG. 6.

In another aspect, the camera 423 a may be utilized to capture images orvideo of a queue associated with the TVM 308, that in general may beconsidered a line or sequence of people awaiting their turn to utilizethe services of the TVM 308, e.g., purchase a transit ticket. It iscontemplated that the captured images or video of the queue associatedwith the TVM 308 may be utilized by the TVM 308 to determine the length,wait time, average wait time, etc., of the queue associated with the TVM308. Additionally, the camera 423 b may be utilized to capture images orvideo of a customer interacting with the TVM 308, in order to determinethe focus of a customer's interest and by extension what the customermight be interested in, and based on such information may determinewhether there is interest in an advertisement or service informationbeing provided, or if the customer is seeking to commence a ticketpurchase. It is contemplated that based on the such information ascaptured by the camera 423 a and the camera 423 b that the QMS 210 ofthe TVM 308 may regulate the provisioning of information or content bythe TVM 308, in terms of an amount and type of information or contentoutput by the TVM 308 for viewing by a customer. An example of such animplementation is discussed in detail at step 108 and step 110 of FIG.1, and in detail below in connection with FIG. 7 and FIG. 8.

Referring now to FIG. 6, a second example method 600 is shown inaccordance with the principles of the present disclosure. In particular,the method 600 may correspond to a process of regulating a number ofin-service TVMs 308 at the transit system 202 of FIG. 2, similar to thatdiscussed above in connection with at least step 106 of FIG. 1. It iscontemplated that the method 600 may be implemented wholly or at leastpartially by the QMS 210 of the central computer 204 of FIG. 2 and/orthe QMS 210 of the station server 304 of FIG. 3.

At step 106 a, the QMS 210 may receive data corresponding to thequeue-specific status for each in-service TVM 308 at or of the transitsystem 202 of FIG. 2. For example, at a particular point-in-time (e.g.,8 AM, and then 8:15 AM, and then 8:30 AM, and etc. throughout the day)each particular in-service TVM 308 may report to the QMS 210 a number ofcustomers currently waiting to access the services of a correspondingin-service TVM 308, as well as an average customer wait time to accessthe services of a corresponding in-service TVM 308 (e.g., averaged overa particular pre-determined and configurable time period, such as 15minutes, 30 minutes, etc.). For example, a first in-service TVM 308 mayreport to the QMS 210 that two (2) customers are currently waiting inline and that average customer wait time is two (2) minutes, a secondin-service TVM 308 may report to the QMS 210 that three (3) customersare currently waiting in line and that average customer wait time isfour (4) minutes, and so on. In this example, the QMS 210 may beconfigured and/or arranged to analyze such data and determine whether ornot an adjustment to the number of in-service TVMs 308 may beimplemented in order to balance customer throughput with device healthand operational costs.

For instance, at step 106 b, the QMS 210 may determine that the numberof in-service TVMs 308 is such that any increase in the number ofin-service TVMs 308 would incur operating costs, and possiblyprematurely increase the number of in-service hours of any particularTVM 308 at the transit system 202, that outweighs the benefit ofincreasing customer throughput or decreasing customer in-queue waittimes. Alternatively, at step 106 b, the QMS 210 may determine that thenumber of in-service TVMs 308 is such that any decrease in the number ofin-service TVMs 308 would have the undesirable effect of decreasingcustomer throughput or increasing customer in-queue wait times, despitethe savings that might gained in terms of device health and operatingcosts. In such a scenario, it is contemplated that process flow withinthe method 100 may branch back to step 106 a, since there might be noinstant advantage to increasing or decreasing the number of in-serviceTVMs 308 at the transit system 202. Otherwise, process flow within themethod 100 may branch to step 106 c, since there might be an instantadvantage to increasing or decreasing the number of in-service TVMs 308at the transit system 202.

At step 106 c, the QMS 210 may select particular ones of a plurality ofTVMs at the transit system 202 to enable or disable, based upon one ormore criterion. For example, the QMS 210 may determine that the numberof in-service TVMs 308 is such that while any increase in the number ofin-service TVMs 308 would incur operating costs, and increase the numberof in-service hours of any particular TVM 308 at the transit system 202,customer wait times are such that an increase in the number ofin-service TVMs 308 is called for in order to maintain customersatisfaction and/or quality of experience. Here, the QMS 210 may selecta particular out-of service TVM 308 to enable or activate based upon,for example, location of the particular out-of service TVM 308 at thetransit system 202, and/or based upon the maintenance history of theparticular out-of service TVM 308 and/or age (e.g., in-service hours) ofthe particular out-of service TVM 308. In this example, activating theparticular out-of service TVM 308 based upon location of the particularout-of service TVM 308 advantageously may be used to “guide” or “steer”human traffic at the transit system 202 in a manner as desired. Forexample, if there is significant congestion at a first particular accesscontrol point 312 (see FIG. 3), a particular out-of service TVM 308 ator near (relatively) a second particular access control point 312 may beactivated or enabled to encourage or direct human traffic towards thesecond particular access control point 312.

Additionally, activating the particular out-of service TVM 308 basedupon the maintenance history and/or age of the particular out-of serviceTVM 308 may be used to maximize the service lifetime of the particularout-of service TVM 308. For example, if a first particular out-ofservice TVM 308 in general has more in-service hours logged than asecond particular out-of service TVM 308, such as by a factor of two (2)for example, then the second particular out-of service TVM 308 may beactivated or enabled instead of the first particular out-of service TVM308 in order to balance the number of in-service hours logged by TVMs308 within at or at the transit system 202. It is contemplated that anoverall status with respect to a number of in-service hours may befactored into such a decision, for example assume the first particularout-of service TVM 308 has one thousand (1000) in-service hours loggedand that the second particular out-of service TVM 308 has five hundred(500) in-service hours logged. Additionally, or alternatively, it iscontemplated that a component(s)-component(s) status with respect to anumber of in-service hours may be factored into such a decision, forexample assume a display screen of the first particular out-of serviceTVM 308 has one thousand (1000) in-service hours logged and that adisplay screen of the second particular out-of service TVM 308 has fivehundred (500) in-service hours logged.

As another example, the QMS 210 may determine that the number ofin-service TVMs 308 is such that a reduction in the number of in-serviceTVMs 308 would not adversely affect customer in-queue wait times overallat the transit system 202, and further that a savings might gained interms of device health and operating costs. Here, the QMS 210 may selecta particular in-service TVM 308 to disable or deactivate based upon, forexample, location of the particular in-service TVM 308 at the transitsystem 202 and/or based upon the maintenance history of the particularout-of service TVM 308 and/or age (e.g., in-service hours) of theparticular in-service TVM 308. In this example, deactivating theparticular in-service TVM 308 based upon location of the particularin-service TVM 308 may be used to “guide” human traffic at the transitsystem 202. For example, if it is observed that there is a tendency forcustomers to use a particular TVM 308 due to its particular location atthe transit system 202, but a desire exists to increase traffic volumeat or near a cafeteria or convenience store at the transit station 202at a different particular location, in order to increase sales, theparticular in-service TVM 308 at or near (relatively) the particularlocation at the transit system 202 may be deactivated or disabled toencourage or direct traffic towards the cafeteria or convince store atthe transit station 202.

Additionally, deactivating the particular in-service TVM 308 based uponthe maintenance history of the particular in-service TVM 308 and/or ageof the particular in-service TVM 308 may be used to maximize the servicelifetime of the particular in-service TVM 308. For example, if a firstparticular in-service TVM 308 in general has more in-service hourslogged than a second particular in-service TVM 308, such as by a factorof two (2) for example, then the first particular in-service TVM 308 maybe deactivated or disabled instead of the second particular out-ofservice TVM 308 in order to balance the number of in-service hourslogged by TVMs 308 within at or at the transit system 202. It iscontemplated that an overall status with respect to a number ofin-service hours may be factored into such a decision, for exampleassume the first particular in-service TVM 308 has one thousand (1000)in-service hours logged and that the second particular in-service TVM308 has five hundred (500) in-service hours logged. Additionally, oralternatively, it is contemplated that a component(s)-component(s)status with respect to a number of in-service hours may be factored intosuch a decision, for example assume a display screen of the firstparticular in-service TVM 308 has one thousand (1000) in-service hourslogged and that a display screen of the second particular in-service TVM308 has five hundred (500) in-service hours logged.

Next, at step 106 d, the QMS 210 may output one or more commands to oneor more in-service TVMs 308 at the transit system 202 and/or one or morecommands to one or more out-of-service TVMs 308 at the transit system202 to control the status of TVMs 308 at the transit system 202, andmore specifically to adjust the number of in-service TVMs 308 at thetransit system 202. Here, it is contemplated that any particular TVMs308 at the transit system 202 may in response to a particular commandactivate or deactivate, enable or disable, commission or decommission,etc., itself altogether or particular systems and/or subsystems integralthereto (e.g., complete or partial shut-down or power-down). It isfurther contemplated that the adjustment may generally comprisereconfiguring the number of in-service TVMs 308 based upon a number ofdifferent factors, such as based upon location of both in-service andout-of service TVM 308 at the transit system 202, in order to guidehuman traffic at the transit system 202, and/or based upon themaintenance history and/or age of both in-service and out-of service TVM308 at the transit system 202, in order to maximize the service lifetimeof each of the TVMs 308 at the transit system 202.

Such an implementation as discussed in connection with FIG. 6 mayprovide the ability to balance the queuing time of customers wishing touse ticketing vending machines against the desire to reduce power costsand maximize the service life of equipment. By utilizing camera andimage processing to determine the length/time of the queue the vendingmachines or a central controller may automatically regulate the numberof individual machines which are in service at any given time. Themachines may also accept external controls to set the desired queuelength and/or override as demands require. Further, by integrating themeans to identify the size of the queue a set of vending machines isable to adapt its behavior. This may, for example, include powering downone of the devices, reducing some of the power-hungry functions providedby some of the machines in the set, and/or reducing the brightness ofthe displays until such time as potential customers are identified.These features may be reinstated at times of high-usage/queuing. Such animplementation as discussed in the context of at least FIG. 6 may enablereduced power costs and improved operating efficiency by powering-downunnecessary components and machines without compromising passengersatisfaction, as well as improved efficiency of vending machines due tolonger operating life of the devices through avoiding unnecessaryoperating during periods of no/low use. Other benefits and/or advantagesare possible as well.

Referring now to FIG. 7, a third example method 700 is shown inaccordance with the principles of the present disclosure. In particular,the method 700 may correspond to a process of regulating the extent oramount of content presented to a customer interacting with a particularin-service TVM 308 at the transit system 202 of FIG. 2, similar to thatdiscussed above in connection with at least step 108 of FIG. 1. It iscontemplated that the method 700 may be implemented wholly or at leastpartially by the QMS 210 of the central computer 204 of FIG. 2 and/orthe QMS 210 of the station server 304 and/or the QMS 210 of a particularTVM 308 of FIG. 3.

At step 108 a, the QMS 210 may receive data corresponding to thequeue-specific status for a particular in-service TVM 308 at or of thetransit system 202 of FIG. 2. For example, at a particular point-in-time(e.g., as part of periodic process, the period of which may beconfigurable and/or adjustable) a particular in-service TVM 308 mayreport to the QMS 210 a number of customers currently waiting to accessthe services of the particular in-service TVM 308, as well as an averagecustomer wait time to access the services of the particular in-serviceTVM 308. For example, the particular in-service TVM 308 may report tothe QMS 210 that one (1) customer is currently waiting in line and thataverage customer wait time is three (3) minutes, based upon an analysisof images or video acquired by camera system 423. In this example, theQMS 210 may be configured and/or arranged to analyze such data anddetermine whether or not to regulate the extent or amount of contentpresented to a customer interacting with a particular in-service TVM308.

In general, such regulation of content may be considered an intent tobalance throughput at the particular in-service TVM 308 with cognitivestimulation of a customer currently interacting with the particularin-service TVM 308. For example, if the intent is to increase throughputat the particular in-service TVM 308, it may be beneficial to not outputfor presentation or display supplemental or auxiliary content viadisplay system 422 and/or audio system 426 that is different thancontent that might normally be presented to a customer purchasing atransit ticket for example. This is because such content may bedistracting to the customer currently interacting with the particularin-service TVM 308 and thus tend to decrease throughput at theparticular in-service TVM 308 since the customer might not swiftlypurchase a transit ticket for example and then be on their way.

For instance, at step 108 b, the QMS 210 may determine based on thenumber of customers currently waiting to access the services of theparticular in-service TVM 308, and/or an average customer wait time toaccess the services of the particular in-service TVM 308, that thethroughput of the particular in-service TVM 308 is at or above maximumallowable capacity. An example of a maximum allowable capacity mightinclude or be defined as (configurable) “number of customers currentlywaiting to access the services of the particular in-service TVM 308 isgreater than or equal to five (5)” and/or “average customer wait time toaccess the services of the particular in-service TVM 308 is greater thanor equal to five (5) minutes.” Here, if a particular one or both of suchcriterion is determined to be satisfied by the QMS 210, then processflow within the method 700 may branch to step 108 c. Otherwise, processflow within the method 700 may branch back to step 108 a for reset forexample when a next customer initially interacts with the particular TVM308.

At step 108 c, the QMS 210 may select particular content to withhold orprevent from display by the particular in-service TVM 308, since thethroughput of the particular in-service TVM 308 is at or above maximumallowable capacity (as determined at step 108 b). For example, the QMS210 may prevent altogether the display of advertisement or transitstation content, remove or prevent from display superfluous screen text,remove or prevent from display certain animations, remove or preventfrom display certain images, remove or prevent from display certaincontent in a certain color other than black/white, such as red content,remove or prevent from display certain content that might be considereddisorientating, such as “striped” content, prevent output of audio, andetc. In this manner, it is contemplated that the QMS 210 may select anyparticular content to withhold or prevent from display by the particularin-service TVM 308 that might in some way be considered distracting to acustomer currently interacting with the particular in-service TVM 308.Put differently, it is contemplated that the QMS 210 may selectparticular content from a plurality of content to present or display bythe particular in-service TVM 308 that might in some way not beconsidered distracting to a customer currently interacting with theparticular in-service TVM 308. In addition, such a determination may bemade based on demographic information derived based on video and/orimage acquisition capabilities of the particular in-service TVM 308.

For example, based upon an analysis of images or video acquired bycamera system 423, the particular in-service TVM 308 may withhold orprevent from display by the particular in-service TVM 308 any contentthat might be considered distracting by an adult male, such as anadvertisement for a new and improved razor for the face. As anotherexample, based upon an analysis of images or video acquired by camerasystem 423, the particular in-service TVM 308 may withhold or preventfrom display by the particular in-service TVM 308 any content that mightbe considered distracting by an adult female, such as an advertisementfor woman's sporting equipment at a local sporting goods store. Asanother example, based upon an analysis of images or video acquired bycamera system 423, the particular in-service TVM 308 may withhold orprevent from display by the particular in-service TVM 308 any contentthat might be considered distracting by a young adult, such as a musicvideo (and/or audio) of a particular artist. Still many other examplesare possible as well.

Next, at step 108 d, the QMS 210 may output one or more commands to theparticular in-service TVM 308 in order to output for display by theparticular in-service TVM 308 particular content with the intent toreduce or minimize cognitive load on the customer currently interactingwith the particular in-service TVM 308. In other words, the QMS 210 mayoutput one or more commands to the particular in-service TVM 308 to onlyoutput content that might be considered not a distraction since thethroughput of the particular in-service TVM 308 is at or above maximumallowable capacity. For example, the particular in-service TVM 308 mayinitially be configured and/or arranged to output a plurality ofsupplemental or auxiliary content that is different than content thatmight normally be displayed to a customer purchasing a transit ticket,in addition to the content that might normally be displayed to thecustomer purchasing the transit ticket. At step 108 d, however, theparticular in-service TVM 308 may be commanded to prevent or withholdfrom output or display by the particular in-service TVM 308 at least onepiece of content of the plurality of supplemental or auxiliary contentthat is different than content that might normally be displayed to acustomer purchasing a transit ticket, and instead only output or displaythe content that might normally be displayed to the customer purchasingthe transit ticket.

Such an implementation as discussed in connection with FIG. 7 mayprovide the ability to balance the queuing time of customers wishing touse ticketing vending machines against the desire to providesupplemental/auxiliary information to customers. Traditional publictransit ticket machines may utilize standard graphical user interfacesto deliver a set of options and menus to customers. Such machines thoughdo not take into account any form of queue management based uponobserving the number of waiting customers. Due to this limitation theform of these menus is not dependent upon the number of waitingcustomers. Embodiments of the present disclosure, however, integrate themeans to identify the size of the queue, thereby providing for a machineable to adapt its behavior. This may, for example, include preventingthe display of auxiliary service information, not defaulting back to ascreen-saver, removing superfluous text from the screen, etc. Byreducing the cognitive load on the customer and removing unnecessarysteps in the operation of the device the overall transaction times maybe reduced. These features may be reinstated at times oflow-usage/queuing. Such an implementation as discussed in the context ofat least FIG. 7 may enable improved customer satisfaction due to reducedqueuing times, optimized use of vending resources, due to the reducedneed to open and staff alternative outlets at times of transientincreased customer load, and improved customer experience, by reducingsuperfluous options and information to permit focus and reducedcognitive load during the sales process. Other benefits and/oradvantages are possible as well.

Referring now to FIG. 8, a fourth example method 800 is shown inaccordance with the principles of the present disclosure. In particular,the method 800 may correspond to a process of regulating the type ofcontent presented to a customer interacting with a particular in-serviceTVM 308 at the transit system 202 of FIG. 2, similar to that discussedabove in connection with at least step 110 of FIG. 1. It is contemplatedthat the method 800 may be implemented wholly or at least partially bythe QMS 210 of the central computer 204 of FIG. 2 and/or the QMS 210 ofthe station server 304 and/or the QMS 210 of a particular TVM 308 ofFIG. 3.

At step 110 a, the QMS 210 may receive data corresponding to thequeue-specific status for a particular in-service TVM 308 at or of thetransit system 202 of FIG. 2. For example, at a particularpoint-in-time, a particular in-service TVM 308 may report to the QMS 210a number of customers currently waiting to access the services of theparticular in-service TVM 308, as well as an average customer wait timeto access the services of the particular in-service TVM 308. Forexample, the particular in-service TVM 308 may report to the QMS 210that four (4) customers are currently waiting in line and that averagecustomer wait time is four (4) minutes. In this example, the QMS 210 maybe configured and/or arranged to analyze such data and determine whetheror not to regulate the type of content presented to a customerinteracting with a particular in-service TVM 308.

In general, such regulation of content may be considered an intent tobalance throughput at the particular in-service TVM 308 with estimatedintent of a customer currently interacting with the particularin-service TVM 308. For example, if the intent is to increase throughputat the particular in-service TVM 308, and the intent of the customer isdetermined as “interested” in certain or particular content, it may bebeneficial to not output for display supplemental or auxiliary contentthat is estimated to be not something necessarily of-interest to thecustomer. This is because such content may be distracting or unwelcometo the customer currently interacting with the particular in-service TVM308 and thus tend to decrease throughput at the particular in-serviceTVM 308, since the customer might be irritated or bothered or distractedby the supplemental or auxiliary content not of-interest and thus not befocused on purchasing a transit ticket and looking at the contentof-interest.

For instance, at step 110 b, the QMS 210 may determine based on thenumber of customers currently waiting to access the services of theparticular in-service TVM 308, and/or an average customer wait time toaccess the services of the particular in-service TVM 308, that thethroughput of the particular in-service TVM 308 is at or above maximumallowable capacity. An example of a maximum allowable capacity mightinclude or be defined as or by “number of customers currently waiting toaccess the services of the particular in-service TVM 308 is greater thanor equal to three (3)” and/or “average customer wait time to access theservices of the particular in-service TVM 308 is greater than or equalto four (4) minutes.” Here, if a particular one or both of suchcriterion is determined to be satisfied by the QMS 210, then processflow within the method 800 may branch to step 110 c. Otherwise, processflow within the method 800 may branch back to step 108 a for reset forexample when a next customer initially interacts with the particular TVM308.

At step 110 c, the QMS 210 may monitor the gaze of the customer while(at least) “looking” at on-screen content. For example, the QMS 210 maydetermine that the customer is not looking at content that mightnormally be displayed to the customer purchasing the transit ticket. Forexample, the QMS 210 may determine that the customer is not looking at amenu of transit ticket prices, destinations, etc., but instead islooking at supplemental or auxiliary content that is different thancontent that might normally be displayed to a customer purchasing atransit ticket. In this example, the supplemental or auxiliary contentmay be located in a “corner” or “periphery” of the screen, as comparedto a “central” location of the screen where the content that mightnormally be displayed to a customer purchasing a transit ticket isdisplayed, and thus the QMS 210 may easily discern that the customer isnot looking at the menu of transit ticket prices because the gaze andthus the eyes of the customer is not at the central location of thescreen. In a similar manner, the QMS 210 may easily discern that thecustomer is looking at the menu of transit ticket prices when the gazeof the customer is at the central location of the screen. When thoughthe gaze of the customer is determined to be at the corner or peripheryof the screen, for example, the QMS 210 may modify the content asdisplayed on the screen in terms of content and/or or placement of thecontent in order to balance throughput at the particular in-service TVM308 with estimated intent of a customer currently interacting with theparticular in-service TVM 308.

For example, at step 110 d, the QMS 210 may modify the content asdisplayed on-screen so the supplemental or auxiliary content located inthe corner or periphery of the screen is rearranged so as to beside-by-side or adjacent the menu of transit ticket prices, such as in a50-50 split screen format for example. In this example, the location ofthe supplemental or auxiliary content is changed, and possibly therelative “size” of the supplemental or auxiliary content may be changed.For example, the location of the supplemental or auxiliary content maybe changed from the corner or periphery to centrally located on thescreen, and the size of the supplemental or auxiliary content may bechanged from 50 centimeter square to 100 centimeter square when observedon screen. Other or additional aspects are contemplated as well.

For example, the “type” of the supplemental or auxiliary content may bechanged, and/or additional supplemental or auxiliary content may bedisplayed based upon estimated demographics of the customer currentlyinteracting with the particular in-service TVM 308. For example, thesupplemental or auxiliary content initially located in the corner orperiphery of the screen may comprise of a text only advertisement “PMSporting Goods” for a sporting goods store. In this example, the QMS 210may determine based upon a video or image acquired of the customer thatthe customer is “female,” and at step 110 d the QMS 210 may modify thecontent as displayed on-screen so the supplemental or auxiliary content“PM Sporting Goods” located in the corner or periphery of the screen ischanged to “PM Sporting Goods: Women Athletic Gear Sale” and rearrangedso as to be side-by-side or adjacent the menu of transit ticket prices,such as in a 50-50 split screen format similar to that described above.Other examples are possible as well.

Such an implementation as discussed in connection with FIG. 8 mayprovide the ability of advertising or service information onpassenger-oriented ticket vending machines without impacting the generalthroughput of the ticket retailing channel. By incorporating an integralcamera or similar imaging device the vending machine shall have theability to determine the focus of the customer's interest, which basedon knowledge of the visual information displayed shall be sufficient todetermine whether there is interest in the advertisement or serviceinformation being provided, or if the customer is seeking to commence aticket purchase. The automatic nature of the decision making shallensure that the display of advertising or service material is optimized,which may similarly include displaying further detail should thecustomer be deemed to be interested, and ensuring that customers are notunduly presented with advertising or service information when it is notwelcomed.

Further, by incorporating face recognition and eye tracking capabilitiesit is possible to determine the source of attention of the customer andto use this to optimize the presentation of information. In particular,the machine may be employed to provide service or advertisinginformation based on knowledge of the customer (generalclassification—male, female, young, old, and/or other demographicinformation), the context (location, time of day, type of station) thatthe machine is located at, and/or other factors. Such an implementationas discussed in the context of at least FIG. 8 may enable improvedcustomer satisfaction when presenting advertising or service informationby ensuring information and offers remain relevant, increased operatorrevenues by permitting the presentation of advertising informationwithout unduly impacting the throughput of the machine, the potential toprovide improved user interfaces on ticket vending machines, by beingable to record and analyze the customer behavior when presented withscreens of information, using the technology which has been integratedto support the above functionality, and an analysis of the findings maypermit optimization of the information presentation and screen designthrough facilitating analytical verification.

As discussed above, the present disclosure is directed to a queuemanagement scheme whereby a system-wide status is considered togetherwith a status of each and every specific or particular queue andassociated device within the system, in order to efficiently andeffectively balance the needs and desires of customers with the needsand desires of an entity that provides services to the customers.Advantageously, equipment life may be maximized and operational costsminimized due to the intelligent control of device in a manner ascontemplated throughout. Across a large network a significant costbenefit may be realized. Relatedly, operational status reporting datamay be reduced or minimized, thereby ensuring that redundant data (e.g.,for machines which are not in operation) can be suppressed and theassociated cognitive load of supervisors and staff reduced.

In accordance with the principles of the present disclosure, it iscontemplated that among other things a method may include or comprisemonitoring, by a computing system, a customer queue for an in-servicetransit ticketing device at a transit system, determining, by thecomputing system based on the monitoring, that a parameter associatedwith customer wait time to interact with the in-service transitticketing device is greater than or equal to a particular thresholdvalue and, in response to the determining, controlling the extent oramount of content output for presentation by the in-service transitticketing device to decrease customer wait time to interact with thein-service transit ticketing device.

Here, the computing system may determine that an average customer waittime in a queue associated with the in-service transit ticketing deviceat the transit system is greater than or equal a particular thresholdvalue of five (5) minutes for example. As another example, the computingsystem may determine that an average number of customers waiting in thequeue associated with the in-service transit ticketing device at thetransit system is greater than or equal a particular threshold value offive (5) people for example. Based on such an analysis, the computingsystem may determine that the average customer wait time and/or or theaverage number of people in the queue associated with the in-servicetransit ticketing device at the transit system is such that it may bebeneficial to regulate the extent or amount of content presented to acustomer interacting with the in-service transit ticketing device.

In general, such regulation of content may be considered an intent tobalance throughput at the in-service transit ticketing device withcognitive stimulation of a customer currently interacting with thein-service transit ticketing device. For example, if the intent is toincrease throughput at the in-service transit ticketing device, it maybe beneficial to not output for presentation or display supplemental orauxiliary audio and/or video content that is different than content thatmight normally be presented to a customer purchasing a transit ticketfor example. An example of such an implementation is discussed above inconnection with at least FIG. 7. Advantageously, such an implementationmay provide the ability to balance the queuing time of customers wishingto use ticketing vending machines against the desire to providesupplemental/auxiliary information to customers.

For example, the in-service transit ticketing device may prevent theoutput of particular audio content queued for output by the in-servicetransit ticketing device to control customer cognitive load. As anotherexample, the in-service transit ticketing device may prevent the outputof particular video or image content queued for output by the in-servicetransit ticketing device to control customer cognitive load. As yetanother example, the in-service transit ticketing device may prevent theoutput of particular advertising content queued for output by thein-service transit ticketing device to control customer cognitive load.As yet another example, the in-service transit ticketing device mayprevent the output of particular transit system status content queuedfor output by the in-service transit ticketing device to controlcustomer cognitive load. As yet another example, the in-service transitticketing device may prevent the output of content of a particular colorqueued for presentation by the in-service transit ticketing device tocontrol customer cognitive load. As yet another example, the in-servicetransit ticketing device may prevent the output of particular textualcontent queued for output by the in-service transit ticketing device tocontrol customer cognitive load.

In each of these examples, particular content may be queued forpresentation in the sense that that content might normally be presentedin a situation in which customer wait times to access the in-servicetransit ticketing device is at below a predetermined threshold value.For example, when an average customer wait time to access the in-servicetransit ticketing device is at below a four (4) minutes for example, anda customer approaches the in-service transit ticketing device tointeract therewith, the in-service transit ticketing device may executea predefined routine or algorithm to output for presentation at leastone of particular audio content, particular video or image content,particular advertising content, particular transit system statuscontent, and so on and so forth. When an average customer wait time toaccess the in-service transit ticketing device is though at or abovefour (4) minutes for example, and a customer approaches the in-servicetransit ticketing device to interact therewith, the in-service transitticketing device may still execute the predefined routine or algorithmto output for presentation at least one of particular audio content,particular video or image content, particular advertising content,particular transit system status content, but at a particular time atwhich at least one of the noted particular content is to be output forpresentation, the in-service transit ticketing device may prevent orwithhold or stop, etc., at least one of the noted particular content tobe output for presentation.

For example, assume a customer is in the process of purchasing a transitticket, and has perfected the process by pressing an on-screen button orcontrol “OK.” Normally, the in-service transit ticketing device might inresponse output for display an advertisement that states “You frequentlypurchase this type of transit ticket, you can save money if you purchasea one-month pass, would you like more information?” However, in thescenario when the average customer wait time to access the in-servicetransit ticketing device is at or above four (4) minutes for example,the in-service transit ticketing device may prevent display of theadvertisement altogether, and/or output for display an abbreviatedversion “Press the Yes button if you would like more information” or“Press the Yes button if you would like more information emailed toyou.” In the latter example, it may be assumed that the in-servicetransit ticketing device or a station server, etc., has access to anemail alias of the customer based upon a prior interaction of thecustomer with the transit system. Other examples are possible as well.

For example, the in-service transit ticketing device may control anumber of payment methods instantly accepted by the in-service transitticketing device to control customer cognitive load. As another example,the in-service transit ticketing device may control a number of types ofticket media processed or ticket operations performed to controlcustomer cognitive load. Accordingly, it is contemplated that thein-service transit ticketing device may enforce further changes to theway a customer is permitted to interact with the in-service transitticketing device such as by reducing the number of payment methodsaccepted, e.g., only allow quicker methods such as card transactionsinstead of permitting cash transactions, reducing the types of ticketmedia processed or ticket operations performed, such that these mightalso align with prevailing ticket policy, e.g., discourage the use ofcash and magnetics, if trying to drive customers to use credit/debitcards and smart card ticketing.

FIG. 9 shows an example computer system or device 900 in accordance withthe principles of the present disclosure. An example of a computersystem or device includes an enterprise server, blade server, desktopcomputer, laptop computer, tablet computer, personal data assistant,smartphone, a ticket booth computer, an access control point, a ticketvending machine, and/or any other type of computing system or device.The computer system 900 may be wholly or at least partially incorporatedas part of any of the previously-described computing devices orequipment, as shown and discussed above in connection with FIGS. 1-9.Further, the computer device 900 may be configured to perform and/orinclude instructions that, when executed, cause the computer system 900to perform particular steps of the method of at least one of FIG. 1 andFIGS. 6-8. Accordingly, the computer system or device 900 is an exampleof a special-purpose computer that may implement the features or aspectsof the present disclosure. In particular, a queue management schemewhereby a system-wide status is considered together with a status ofeach and every specific or particular queue and associated device withinthe system, in order to efficiently and effectively balance the needsand desires of customers with the needs and desires of an entity thatprovides services to the customers.

The computer device 900 is shown comprising hardware elements that maybe electrically coupled via a bus 902 (or may otherwise be incommunication, as appropriate). The hardware elements may include aprocessing unit with one or more processors 904, including withoutlimitation one or more general-purpose processors and/or one or morespecial-purpose processors (such as digital signal processing chips,graphics acceleration processors, and/or the like); one or more inputdevices 906, which may include without limitation a remote control, amouse, a keyboard, and/or the like; and one or more output devices 908,which may include without limitation a presentation device (e.g.,television), a printer, and/or the like.

The computer system 900 may further include (and/or be in communicationwith) one or more non-transitory storage devices 910, which maycomprise, without limitation, local and/or network accessible storage,and/or may include, without limitation, a disk drive, a drive array, anoptical storage device, a solid-state storage device, such as a randomaccess memory, and/or a read-only memory, which may be programmable,flash-updateable, and/or the like. Such storage devices may beconfigured to implement any appropriate data stores, including withoutlimitation, various file systems, database structures, and/or the like.

The computer device 900 might also include a communications subsystem912, which may include without limitation a modem, a network card(wireless or wired), an infrared communication device, a wirelesscommunication device, and/or a chipset such as a Bluetooth™ device, an902.11 device, a WiFi device, a WiMax device, cellular communicationfacilities (e.g., GSM, WCDMA, LTE, etc.), and/or the like. Thecommunications subsystem 912 may permit data to be exchanged with anetwork, other computer systems, and/or any other devices describedherein. In many examples, the computer system 900 will further comprisea working memory 914, which may include a random access memory and/or aread-only memory device, as described above.

The computer device 900 also may comprise software elements, shown asbeing currently located within the working memory 914, including anoperating system 916, device drivers, executable libraries, and/or othercode, such as one or more application programs 918, which may comprisecomputer programs provided by various examples, and/or may be designedto implement methods, and/or configure systems, provided by otherexamples, as described herein. By way of example, one or more proceduresdescribed with respect to the method(s) discussed above, and/or systemcomponents might be implemented as code and/or instructions executableby a computer (and/or a processor within a computer); in an aspect,then, such code and/or instructions may be used to configure and/oradapt a general purpose computer (or other device) to perform one ormore operations in accordance with the described systems and methods.

A set of these instructions and/or code might be stored on anon-transitory computer-readable storage medium, such as the storagedevice(s) 910 described above. In some cases, the storage medium mightbe incorporated within a computer system, such as computer system 900.In other examples, the storage medium might be separate from a computersystem (e.g., a removable medium, such as flash memory), and/or providedin an installation package, such that the storage medium may be used toprogram, configure, and/or adapt a general purpose computer with theinstructions/code stored thereon. These instructions might take the formof executable code, which is executable by the computer device 900and/or might take the form of source and/or installable code, which,upon compilation and/or installation on the computer system 900 (e.g.,using any of a variety of generally available compilers, installationprograms, compression/decompression utilities, etc.), then takes theform of executable code.

It will be apparent to those skilled in the art that substantialvariations may be made in accordance with specific requirements. Forexample, customized hardware might also be used, and/or particularelements might be implemented in hardware, software (including portablesoftware, such as applets, etc.), or both. Further, connection to othercomputing devices such as network input/output devices may be employed.

As mentioned above, in one aspect, some examples may employ a computersystem (such as the computer device 900) to perform methods inaccordance with various examples of the invention. According to a set ofexamples, some or all of the procedures of such methods are performed bythe computer system 900 in response to processor 904 executing one ormore sequences of one or more instructions (which might be incorporatedinto the operating system 916 and/or other code, such as an applicationprogram 918) contained in the working memory 914. Such instructions maybe read into the working memory 914 from another computer-readablemedium, such as one or more of the storage device(s) 910. Merely by wayof example, execution of the sequences of instructions contained in theworking memory 914 may cause the processor(s) 904 to perform one or moreprocedures of the methods described herein.

The terms machine-readable medium (media) and computer-readable medium(media), as used herein, may refer to any medium that participates inproviding data that causes a machine to operate in a specific fashion.In an example implemented using the computer device 900, variouscomputer-readable media might be involved in providing instructions/codeto processor(s) 904 for execution and/or might be used to store and/orcarry such instructions/code. In many implementations, acomputer-readable medium is a physical and/or tangible storage medium.Such a medium may take the form of a non-volatile media or volatilemedia. Non-volatile media may include, for example, optical and/ormagnetic disks, such as the storage device(s) 910. Volatile media mayinclude, without limitation, dynamic memory, such as the working memory914.

Example forms of physical and/or tangible computer-readable media mayinclude a floppy disk, a flexible disk, hard disk, magnetic tape, or anyother magnetic medium, a CD-ROM, any other optical medium, a RAM, aPROM, EPROM, a FLASH-EPROM, any other memory chip or cartridge, or anyother medium from which a computer may read instructions and/or code.

Various forms of computer-readable media may be involved in carrying oneor more sequences of one or more instructions to the processor(s) 904for execution. By way of example, the instructions may initially becarried on a magnetic disk and/or optical disc of a remote computer. Aremote computer might load the instructions into its dynamic memory andsend the instructions as signals over a transmission medium to bereceived and/or executed by the computer system 900.

The communications subsystem 912 (and/or components thereof) generallywill receive signals, and the bus 902 then might carry the signals(and/or the data, instructions, etc. carried by the signals) to theworking memory 914, from which the processor(s) 904 retrieves andexecutes the instructions. The instructions received by the workingmemory 914 may optionally be stored on a non-transitory storage device910 either before or after execution by the processor(s) 904.

The methods, systems, and devices discussed above are examples. Variousconfigurations may omit, substitute, or add various method steps orprocedures, or system components as appropriate. For instance, inalternative configurations, the methods may be performed in an orderdifferent from that described, and/or various stages may be added,omitted, and/or combined. Also, features described with respect tocertain configurations may be combined in various other configurations.Different aspects and elements of the configurations may be combined ina similar manner. Also, technology evolves and, thus, many of theelements are examples and do not limit the scope of the disclosure orclaims.

Specific details are given in the description to provide a thoroughunderstanding of example configurations (including implementations).However, configurations may be practiced without these specific details.For example, well-known circuits, processes, algorithms, structures, andtechniques have been shown without unnecessary detail in order to avoidobscuring the configurations. This description provides exampleconfigurations only, and does not limit the scope, applicability, orconfigurations of the claims. Rather, the preceding description of theconfigurations will provide those skilled in the art with an enablingdescription for implementing described techniques. Various changes maybe made in the function and arrangement of elements without departingfrom the spirit or scope of the disclosure.

Also, configurations may be described as a process which is depicted asa flow diagram or block diagram. Although each may describe theoperations as a sequential process, many of the operations may beperformed in parallel or concurrently. In addition, the order of theoperations may be rearranged. A process may have additional steps notincluded in the figure. Furthermore, examples of the methods may beimplemented by hardware, software, firmware, middleware, microcode,hardware description languages, or any combination thereof. Whenimplemented in software, firmware, middleware, or microcode, the programcode or code segments to perform the necessary tasks may be stored in anon-transitory computer-readable medium such as a storage medium.Processors may perform the described tasks.

Furthermore, the example examples described herein may be implemented aslogical operations in a computing device in a networked computing systemenvironment. The logical operations may be implemented as: (i) asequence of computer implemented instructions, steps, or program modulesrunning on a computing device; and (ii) interconnected logic or hardwaremodules running within a computing device.

Although the subject matter has been described in language specific tostructural features and/or methodological acts, it is to be understoodthat the subject matter defined in the appended claims is notnecessarily limited to the specific features or acts described above.Rather, the specific features and acts described above are disclosed asexample forms of implementing the claims.

What is claimed is:
 1. A method, comprising: monitoring, by a computingsystem, a customer queue for an in-service transit ticketing device at atransit system; determining, by the computing system based on themonitoring, that a parameter associated with customer wait time tointeract with the in-service transit ticketing device is greater than orequal to a particular threshold value; and in response to thedetermining, controlling the extent or amount of content output forpresentation by the in-service transit ticketing device to decreasecustomer wait time to interact with the in-service transit ticketingdevice.
 2. The method of claim 1, further comprising: monitoring thecustomer queue for the in-service transit ticketing device via an imagecapture system; and determining, based on an analysis of at least oneimage acquired by the image capture system, that an average customerwait time in the customer queue for the in-service transit ticketingdevice is greater than or equal to a time threshold value.
 3. The methodof claim 1, further comprising: monitoring the customer queue for thein-service transit ticketing device via an image capture system; anddetermining, based on an analysis of at least one image acquired by theimage capture system, that a total number of customers in the customerqueue for the in-service transit ticketing device is greater than orequal to an integer threshold value.
 4. The method of claim 1, furthercomprising: preventing the output of particular audio content queued foroutput by the in-service transit ticketing device to control customercognitive load.
 5. The method of claim 1, further comprising: preventingthe output of particular video or image content queued for output by thein-service transit ticketing device to control customer cognitive load.6. The method of claim 1, further comprising: preventing the output ofparticular advertising content queued for output by the in-servicetransit ticketing device to control customer cognitive load.
 7. Themethod of claim 1, further comprising: preventing the output ofparticular transit system status content queued for output by thein-service transit ticketing device to control customer cognitive load.8. The method of claim 1, further comprising: preventing the output ofcontent of a particular color queued for presentation by the in-servicetransit ticketing device to control customer cognitive load.
 9. Themethod of claim 1, further comprising: preventing the output ofparticular textual content queued for output by the in-service transitticketing device to control customer cognitive load.
 10. The method ofclaim 1, further comprising: controlling a number of payment methodsinstantly accepted by the in-service transit ticketing device to controlcustomer cognitive load.
 11. The method of claim 1, further comprising:controlling a number of types of ticket media processed or ticketoperations performed to control customer cognitive load.
 12. A transitticket vending machine, comprising: at least one camera; at least onedisplay screen; at least one audio speaker; at least one processor; andat least one non-transitory memory element communicatively coupled withand readable by the at least one processor, and having stored thereinprocessor-readable instructions that when executed by the at least oneprocessor cause the at least one processor to: monitor using the atleast one camera a customer queue for the transit ticket vendingmachine; and determine that a parameter associated with customer waittime to interact with the transit ticket vending machine is greater thanor equal to a particular threshold value and, in response, control theextent or amount of content output by at least one of the at least onedisplay screen and the at least one audio speaker to decrease customerwait time to interact with the transit ticket vending machine.
 13. Thetransit ticket vending machine of claim 12, wherein theprocessor-readable instructions when executed by the at least oneprocessor cause the at least one processor to: prevent the output ofparticular audio content queued for output by the at least one audiospeaker to control customer cognitive load.
 14. The transit ticketvending machine of claim 12, wherein the processor-readable instructionswhen executed by the at least one processor cause the at least oneprocessor to: prevent the output of particular video or image contentqueued for output by the at least one display screen to control customercognitive load.
 15. The transit ticket vending machine of claim 12,wherein the processor-readable instructions when executed by the atleast one processor cause the at least one processor to: prevent theoutput of particular advertising content queued for output by at leastone of the at least one display screen and the at least one audiospeaker to control customer cognitive load.
 16. The transit ticketvending machine of claim 12, wherein the processor-readable instructionswhen executed by the at least one processor cause the at least oneprocessor to: prevent the output of particular transit system statuscontent queued for output by at least one of the at least one displayscreen and the at least one audio speaker to control customer cognitiveload.
 17. The transit ticket vending machine of claim 12, wherein theprocessor-readable instructions when executed by the at least oneprocessor cause the at least one processor to: prevent the output ofcontent of a particular color queued for output by the at least onedisplay screen to control customer cognitive load.
 18. The transitticket vending machine of claim 12, wherein the processor-readableinstructions when executed by the at least one processor cause the atleast one processor to: prevent the output of particular textual contentqueued for output by the at least one display screen to control customercognitive load.
 19. The transit ticket vending machine of claim 12,wherein the processor-readable instructions when executed by the atleast one processor cause the at least one processor to: control anumber of payment methods instantly accepted by the transit ticketvending machine to control customer cognitive load.
 20. A method,comprising: receiving, by a computing device, queue-specific status datafor an in-service transit ticketing device of a transit system;determining, by the computing device, whether to regulate the output ofat least one of audio content and image content by the in-servicetransit ticketing device based upon the queue-specific status data forthe in-service transit ticketing device of the transit system;selecting, by the computing device, particular content queued for outputby the in-service transit ticketing device based upon the determiningwhether to regulate the output of at least one of audio content andimage content by the in-service transit ticketing device; andoutputting, by the computing device for presentation by the in-servicetransit ticketing device, at least one of particular audio content andparticular image content other than the particular content queued foroutput by the in-service transit ticketing device.